هل تشعر بالقلق أو التوتر أو الإرهاق؟ تجد هنا معلومات حول المساعدة المجانية ومراكز الاستشارة وجلسات الاستشارة القائمة على الثقة وذات الطابع السرّي.
ما هي الاستشارات النفسية الاجتماعية؟
هل تشعر بالتوتر أو الوحدة أو القلق المستمر؟ بعد الوصول إلى بلد جديد، يعاني الكثير من الناس من مشاكل في النوم والتوتر أو الشعور بالوحدة. وفي بعض الأحيان تستمر آثار التجارب الصعبة التي مرّوا بها في بلدهم الأصلي أو أثناء طريقهم إلى ألمانيا. الاستشارة النفسية والاجتماعية هي خدمة قائمة على الحوار. يستمع المستشارون إليك ويساعدونك على التعامل بشكل أفضل مع هذه الضغوط، سواء كنت جديداً في برلين أو تعيش هنا منذ فترة.
هذا النوع من الاستشارات متوفر في برلين مجاناً، وبشكل قائم على الثقة، وغالباً بعدة لغات. لا تحتاج إلى مرض أو تشخيص طبي للحصول على هذا النوع من الاستشارات؛ يكفي أنك تشعر بعدم الارتياح أو أن بحاجة إلى شخص تتحدث معه.
كيف يمكن أن تساعدني الاستشارة النفسية والاجتماعية؟
يمكن أن تساعدك الاستشارات النفسية والاجتماعية، على سبيل المثال، في الحالات التالية:
التوتر والشعور بالإرهاق
الوحدة، والخوف، والحنين إلى الوطن
الحزن وأفكار الانتحار
التجارب الصادمة
المشاكل المرتبطة بالتمييز
الضغط الناتج عن الدوائر الحكومية أو المعاملات الورقية
تختلف الاستشارات النفسية والاجتماعية عن العلاج النفسي. فهي تساعد في مشاكل الحياة اليومية والضغوط النفسية، بينما يستهدف العلاج النفسي الأمراض النفسية وغالباً ما تتحمل شركة التأمين الصحي تكاليفه. إذا لم تكن متأكداً ما الذ يناسبك منها، فيمكنك البدء بالاستشارات النفسية والاجتماعية ثم اتخاذ القرار المناسب بمساعدة مركز الاستشارة.
من يمكنه الاستفادة من الاستشارات النفسية والاجتماعية؟
معظم خدمات الاستشارات النفسية والاجتماعية مخصصة لجميع الأشخاص فوق سن 18 عاماً الذين يعيشون في برلين ويحتاجون إلى دعم نفسي واجتماعي. كما توجد عروض خاصة للأطفال واليافعين. وهناك أيضاً عروض مخصصة للنساء، وللأشخاص ذوي الإعاقة، ولمجتمع الميم (LGBTIQ+) ولمجموعات أخرى.
من يمكنه الاستفادة منها؟
الأشخاص الذين لديهم تجربة لجوء أو هجرة ومرّوا بتجارب صعبة خلالها ويبحثون عن المساعدة
الأشخاص الذين يعانون من التوتر أو الخوف أو الوحدة أو الإرهاق
الأشخاص الحاصلون على أنواع مختلفة من تصاريح الإقامة (بما في ذلك تصريح إقامة مؤقتة لحين الترحيل (Duldung) أو الإقامة المؤقتة (befristeter Aufenthalt)
العائلات، والنساء، واليافعون الذين يحتاجون إلى دعم في حياتهم اليومية
الأشخاص الذين يعانون من الضغط بسبب الدوائر الحكومية أو المعاملات الورقية
كذلك الأشخاص الذين خضعوا سابقاً لعلاج نفسي ويبحثون عن دعم إضافي بعد انتهاء العلاج
هل أنت بحاجة إلى المساعدة؟
يمكنك الحصول على الاستشارات النفسية والاجتماعية حتى دون تأمين صحي. العديد من الخدمات مجانية. كما تساعدك مراكز الاستشارة حتى إذا كنت حاصلاً على تصريح إقامة مؤقتة لحين الترحيل أو لا تملك تصريح إقامة ثابتاً. لا تحتاج إلى تحويلة أو تشخيص من طبيب أو طبيبة للحصول على هذه الاستشارات. وفي بعض الأحيان قد تطول فترة الانتظار للحصول على موعد.
كيف تُجرى هذه الاستشارة؟
هنا ترى خطوة بخطوة كيف تُجرى الاستشارات النفسية والاجتماعية:
يمكنك الاتصال بمراكز الاستشارة، أو إرسال بريد إلكتروني، أو القدوم شخصياً وحجز موعد
في الجلسة الأولى يتم النقاش بالاتفاق معك حول نوع المساعدة التي تناسبك
توجد جلسات فردية أو مجموعات أو دورات تساعد على تحقيق مزيد من الاستقرار في الحياة اليومية، مثل (مجموعات النساء أو التوجيه المهني)
كل شيء يبقى قائماً على الثقة والسرية
غالباً تتوفر ترجمة شفهية، مثلاً إلى العربية أو الفارسية أو الأوكرانية أو الإنجليزية أو الفرنسية ولغات أخرى. وفي بعض الحالات توجد استشارات باللغة الأم أو تتم الاستعانة بمترجمين ومترجمات شفهيين. لذلك يمكنك التحدث باللغة المناسبة لك
إذا لزم الأمر، يتم توجيهك إلى مراكز استشارة أخرى مختصة بالمواضيع محددة التي تخصك
توجيه: إذا أمكن، أحضر معك وثيقة إثبات الهوية وبطاقة التأمين الصحي، فهذا يسهل التسجيل.
مهم
إذا شعرت أنك قد تؤذي نفسك أو لم تعد تشعر بالأمان، فاتصل بخدمة الأزمات في برلين على الرقم: (030 39063 - 0) (المتاح على مدار 24 ساعة) أو توجّه إلى قسم الطوارئ في أحد المستشفيات. ستحصل هناك على دعم فوري.
أين يمكنك العثور على المساعدات الأولية للمشاكل النفسية في برلين؟
لست وحيداً في الأوقات الصعبة. تجد هنا مساعدة فورية. يمكنك العثور على خدمات الاستشارة الشخصية تحت قسم "الاستشارة".
الإرشاد الهاتفي للدعم النفسي (Telefonseelsorge): خط طوارئ متاح على مدار 24 ساعة – (0800 111 0 222) – باللغة: الألمانية
الإرشاد الهاتفي الإسلامي للدعم النفسي (Muslimisches Seelsorge Telefon): خط طوارئ متاح على مدار 24 ساعة – (030 443 509 821) – باللغة: الألمانية
الإرشاد الهاتفي للدعم النفسي بالروسية (Russischsprachige Telefonseelsorge): خط طوارئ متاح على مدار 24 ساعة – (030 440 308 454) – باللغة: الروسية
خدمة الأزمات في برلين (Berliner Krisendienst): مساعدة طارئة في الأزمات النفسية، متاحة على مدار الساعة – (030 39063-0) – باللغة: الألمانية
الإرشاد النفسي عبر رسائل الدردشة (Krisenchat): دردشة مخصصة للأطفال واليافعين – باللغات: الألمانية والأوكرانية
استشارة
<ul><li data-list-item-id="e53fde2f206023eb9ca309948530198a4"><p class="text-align-right">الخدمات الاجتماعية والنفسية في مختلف الأحياء – اللغة: الألمانية: <a href="https://www.berlin.de/lb/psychiatrie/hilfe-in-krisen/sozialpsychiatrisc… lang="de" dir="ltr">https://www.berlin.de/lb/psychiatrie/hilfe-in-krisen/sozialpsychiatrisc… dir="ltr"><strong> </strong></span></p></li></ul>
المواقع الموجودة في هذه الخريطة
BNS - Fachstelle für traumatisierte geflüchtete Menschen und Überlebende schwerer Gewalt
عرض على الخريطةXENION is a psychotherapeutic counselling and treatment centre for traumatised refugees and survivors of torture and other serious human rights violations. XENION offers the following services:
- Psychotherapeutic and psychiatric treatment.
- Social counselling, outreach work
- Association and individual guardianships for underage unaccompanied refugees
- Mentoring programme
- Advice and mediation in the search for housing for refugees
- Training for volunteers and professionals working with refugees
Paulsenstraße 55-56
12163 Berlin
Germany
BNS - Fachstelle für traumatisierte Geflüchtete und Überlebende schwerer Gewalt
عرض على الخريطةAt the ÜBERLEBEN Centre (formerly the Treatment Centre for Torture Victims e.V.) we work nationally and internationally for survivors of torture and war violence. Men, women and children from around 50 countries come to us for help - current hotspots are: Syria, Iraq, Afghanistan, Libya, Eritrea, Somalia and Turkey.
In the department for refugee aid, refugees and migrants find a wide range of services, from psychological, legal and social counselling to professional qualification and placement in training and work.
Refugee assistance offers the following counselling services:
- Counselling for refugees in particular need of protection.
- Legal counselling
- Counselling for vocational orientation and qualification
- Psychological counselling
Turmstraße 21
10559 Berlin
Germany
[DeepL:] Tue 14-16 h
Thu 13-15 o'clock
KBS - Psychosoziale Kontakt-und Beratungsstellen - Friedrichshain-Kreuzberg
عرض على الخريطةGrimmstr. 16
10967 Berlin
Germany
KBS - Psychosoziale Kontakt-und Beratungsstellen - in Charlottenburg-Wilmersdorf
عرض على الخريطةQuite a few refugees have had traumatic experiences due to war and displacement, have lost their mental balance or suffer from mental illnesses. They need professional help.
The psychosocial contact and counselling centres (KBSen) are present with their staff both in the accommodations on site and in their own rooms.
Social workers and psychologists provide counselling in different languages or with the help of interpreters. They can assess the mental health status and clarify the need for medical treatment. They support you in finding a referral to the psychiatric help system.
Each contact and counselling centre offers a weekly programme in its district, which you can find out about on the website of the respective KBS.
Güntzelstraße 4
10717 Berlin
Germany
KBS - Psychosoziale Kontakt-und Beratungsstellen - in Charlottenburg-Wilmersdorf
عرض على الخريطةQuite a few refugees have had traumatic experiences due to war and displacement, have lost their mental balance or suffer from mental illnesses. They need professional help.
The psychosocial contact and counselling centres (KBSen) are present with their staff both in the accommodations on site and in their own rooms.
Social workers and psychologists provide counselling in different languages or with the help of interpreters. They can assess the mental health status and clarify the need for medical treatment. They support you in finding a referral to the psychiatric help system.
Each contact and counselling centre offers a weekly programme in its district, which you can find out about on the website of the respective KBS.
Gierkezeile 5 und 9
10585 Berlin
Germany
[DeepL:] Counselling Wednesday 10 am to 11 am and Friday from 2 pm to 4 pm in Arabic, German and if needed with language mediators in other languages at Gierkezeile 5.
KBS - Psychosoziale Kontakt-und Beratungsstellen - in Friedrichshain-Kreuzberg
عرض على الخريطةQuite a few refugees have had traumatic experiences due to war and displacement, have lost their mental balance or suffer from mental illnesses. They need professional help.
The psychosocial contact and counselling centres (KBSen) are present with their staff both in the accommodations on site and in their own rooms.
Social workers and psychologists provide counselling in different languages or with the help of interpreters. They can assess the mental health status and clarify the need for medical treatment. They support you in finding a referral to the psychiatric help system.
Each contact and counselling centre offers a weekly programme in its district, which you can find out about on the website of the respective KBS.
Contact persons:
Umar Habeeb | u.habeeb@kommrum.de | +49 163 4950053 and
Batoul Al Sakal | b.al-sakal@ajbberlin.de | +49 178 9423975 |
English, Arabic
Straßmannstraße 17
10249 Berlin
Germany
KBS - Psychosoziale Kontakt-und Beratungsstellen - in Lichtenberg
عرض على الخريطةQuite a few refugees have had traumatic experiences due to war and displacement, have lost their mental balance or suffer from mental illnesses. They need professional help.
The psychosocial contact and counselling centres (KBSen) are present with their staff both in the accommodations on site and in their own rooms.
Social workers and psychologists provide counselling in various languages or with the help of interpreters. They can assess the mental health status and clarify the need for medical treatment. They support you in finding a referral to the psychiatric help system.
Each contact and counselling centre offers a weekly programme in its district, which you can find out about on the website of the respective KBS.
Große Leege Straße 97/98
13055 Berlin
Germany
KBS - Psychosoziale Kontakt-und Beratungsstellen - in Marzahn-Hellersdorf
عرض على الخريطةQuite a few refugees have had traumatic experiences due to war and displacement, have lost their mental balance or suffer from mental illnesses. They need professional help.
The psychosocial contact and counselling centres (KBSen) are present with their staff both in the accommodations on site and in their own rooms.
Social workers and psychologists provide counselling in various languages or with the help of interpreters. They can assess the mental health status and clarify the need for medical treatment. They support you in finding a referral to the psychiatric help system.
Each contact and counselling centre offers a weekly programme in its district, which you can find out about on the website of the respective KBS.
Alt-Marzahn 30a
12685 Berlin
Germany
[DeepL:] Monday to Friday 10:00 - 15:30
KBS - Psychosoziale Kontakt-und Beratungsstellen - in Marzahn-Hellersdorf
عرض على الخريطةQuite a few refugees have had traumatic experiences due to war and displacement, have lost their mental balance or suffer from mental illnesses. They need professional help.
The psychosocial contact and counselling centres (KBSen) are present with their staff both in the accommodations on site and in their own rooms.
Social workers and psychologists provide counselling in various languages or with the help of interpreters. They can assess the mental health status and clarify the need for medical treatment. They support you in finding a referral to the psychiatric help system.
Each contact and counselling centre offers a weekly programme in its district, which you can find out about on the website of the respective KBS.
Dorfstraße 47
12621 Berlin
Germany
KBS - Psychosoziale Kontakt-und Beratungsstellen - in Mitte
عرض على الخريطةQuite a few refugees have had traumatic experiences due to war and displacement, have lost their mental balance or suffer from mental illnesses. They need professional help.
The psychosocial contact and counselling centres (KBSen) are present with their staff both in the accommodations on site and in their own rooms.
Social workers and psychologists provide counselling in various languages or with the help of interpreters. They can assess the mental health status and clarify the need for medical treatment. They support you in finding a referral to the psychiatric help system.
Each contact and counselling centre offers a weekly programme in its district, which you can find out about on the website of the respective KBS.
Wiesenstraße 30
13357 Berlin
Germany
KBS - Psychosoziale Kontakt-und Beratungsstellen - in Mitte
عرض على الخريطةQuite a few refugees have had traumatic experiences due to war and displacement, have lost their mental balance or suffer from mental illnesses. They need professional help.
The psychosocial contact and counselling centres (KBSen) are present with their staff both in the accommodations on site and in their own rooms.
Social workers and psychologists provide counselling in various languages or with the help of interpreters. They can assess the mental health status and clarify the need for medical treatment. They support you in finding a referral to the psychiatric help system.
Each contact and counselling centre offers a weekly programme in its district, which you can find out about on the website of the respective KBS.
Waldstraße 7
10551 Berlin
Germany
[DeepL:] Tuesday 12.30-16 h
Wednesday 10.30-13 h and 15 - 18 h
Thursday 15-18 h
Friday 13-16 h
KBS - Psychosoziale Kontakt-und Beratungsstellen - in Pankow
عرض على الخريطةQuite a few refugees have had traumatic experiences due to war and displacement, have lost their mental balance or suffer from mental illnesses. They need professional help.
The psychosocial contact and counselling centres (KBSen) are present with their staff both in the accommodations on site and in their own rooms.
Social workers and psychologists provide counselling in various languages or with the help of interpreters. They can assess the mental health status and clarify the need for medical treatment. They support you in finding a referral to the psychiatric help system.
Each contact and counselling centre offers a weekly programme in its district, which you can find out about on the website of the respective KBS.
Erich-Weinert-Straße 37
10439 Berlin
Germany
[DeepL:] daily 10.00 - 18.00,
Wednesday 10.00 - 20.00: Consultation (appointment desired)
KBS - Psychosoziale Kontakt-und Beratungsstellen - in Pankow
عرض على الخريطةPsychosocial contact and counselling centres - in Pankow [Published]
Psychosocial care for refugees
Quite a few refugees have had traumatic experiences due to war and displacement, have lost their mental balance or suffer from mental illnesses. They need professional help.
The psychosocial contact and counselling centres (KBSen) are present with their staff both in the accommodation facilities and in their own rooms.
Social workers and psychologists provide counselling in various languages or with the help of interpreters. They can assess the mental health status and clarify the need for medical treatment. They support you in finding a referral to the psychiatric help system.
Each contact and counselling centre offers a weekly programme in its district, which you can find out about on the website of the respective KBS.
Tarek Sharaf | kbs.sharaf@wib-verbund.de | +49 176 30135161
Carina Hahn | hahn@wib-verbund.de | +49 163 4796851
Börnestraße 12
13086 Berlin
Germany
[DeepL:] Open meeting of the KBS: Mon, Tue and Thu from 9.30 am to 2.30/ 4/ 5 pm.
Consultation hours for housing advice: Wed 9 am to 1 pm
KBS - Psychosoziale Kontakt-und Beratungsstellen - in Pankow
عرض على الخريطةQuite a few refugees have had traumatic experiences due to war and displacement, have lost their mental balance or suffer from mental illnesses. They need professional help.
The psychosocial contact and counselling centres (KBSen) are present with their staff both in the accommodations on site and in their own rooms.
Social workers and psychologists provide counselling in various languages or with the help of interpreters. They can assess the mental health status and clarify the need for medical treatment. They support you in finding a referral to the psychiatric help system.
Each contact and counselling centre offers a weekly programme in its district, which you can find out about on the website of the respective KBS.
- Ola Ghrawi | +49 0159 0434 2457
- Anna Arazyan | +49 176 1983 1276
Berliner Straße 16
13189 Berlin
Germany
KBS - Psychosoziale Kontakt-und Beratungsstellen - in Reinickendorf
عرض على الخريطةQuite a few refugees have had traumatic experiences due to war and displacement, have lost their mental balance or suffer from mental illnesses. They need professional help.
The psychosocial contact and counselling centres (KBSen) are present with their staff both in the accommodations on site and in their own rooms.
Social workers and psychologists provide counselling in various languages or with the help of interpreters. They can assess the mental health status and clarify the need for medical treatment. They support you in finding a referral to the psychiatric help system.
Each contact and counselling centre offers a weekly programme in its district, which you can find out about on the website of the respective KBS.
Berliner Straße 14
13507 Berlin
Germany
KBS - Psychosoziale Kontakt-und Beratungsstellen - in Spandau
عرض على الخريطةPsychosocial contact and counselling centres - in Pankow [Published]
Psychosocial care for refugees
Quite a few refugees have had traumatic experiences due to war and displacement, have lost their mental balance or suffer from mental illnesses. They need professional help.
The psychosocial contact and counselling centres (KBSen) are present with their staff both in the accommodation facilities and in their own rooms.
Social workers and psychologists provide counselling in various languages or with the help of interpreters. They can assess the mental health status and clarify the need for medical treatment. They support you in finding a referral to the psychiatric help system.
Each contact and counselling centre offers a weekly programme in its district, which you can find out about on the website of the respective KBS.
- Viola Meyer | 0178 806 4638
- Ibrahim Mohamad | 0178 806 4626
Borkumer Straße 19
13581 Berlin
Germany
KBS - Psychosoziale Kontakt-und Beratungsstellen - in Steglitz-Zehlendorf
عرض على الخريطةQuite a few refugees have had traumatic experiences due to war and displacement, have lost their mental balance or suffer from mental illnesses. They need professional help.
The psychosocial contact and counselling centres (KBSen) are present with their staff both in the accommodations on site and in their own rooms.
Social workers and psychologists provide counselling in various languages or with the help of interpreters. They can assess the mental health status and clarify the need for medical treatment. They support you in finding a referral to the psychiatric help system.
Each contact and counselling centre offers a weekly programme in its district, which you can find out about on the website of the respective KBS.
Lutz Krüger | Lesley Omuvwie | Ute Benzerari | Mahnaz Bolz |
Kamenzer Damm1A
12249 Berlin
Germany
KBS - Psychosoziale Kontakt-und Beratungsstellen - in Steglitz-Zehlendorf
عرض على الخريطةPsychosocial contact and counselling centres - in Steglitz [Published]
Psychosocial care for refugees
Quite a few refugees have had traumatic experiences due to war and displacement, have lost their mental balance or suffer from mental illnesses. They need professional help.
The psychosocial contact and counselling centres (KBSen) are present with their staff both in the accommodation facilities and in their own rooms.
Social workers and psychologists provide counselling in various languages or with the help of interpreters. They can assess the mental health status and clarify the need for medical treatment. They support you in finding a referral to the psychiatric help system.
Each contact and counselling centre offers a weekly programme in its district, which you can find out about on the website of the respective KBS.
Max Bandosz | Salar Ibrahim | Mohammed al Abed | Nahid Reza | Olaf Dettmers | Clara Büssemeier |
Mexikoplatz 4
14163 Berlin
Germany
KBS - Psychosoziale Kontakt-und Beratungsstellen - in Tempelhof-Schöneberg
عرض على الخريطةQuite a few refugees have had traumatic experiences due to war and displacement, have lost their mental balance or suffer from mental illnesses. They need professional help.
The psychosocial contact and counselling centres (KBSen) are present with their staff both in the accommodations on site and in their own rooms.
Social workers and psychologists provide counselling in various languages or with the help of interpreters. They can assess the mental health status and clarify the need for medical treatment. They support you in finding a referral to the psychiatric help system.
Each contact and counselling centre offers a weekly programme in its district, which you can find out about on the website of the respective KBS.
- Dascha Guntli: +49 151 4464 6742
- Iyas Adi: +49 171 490 5177
- Sinja Tsai: +49 157 5142 2291
Ebersstraße 67
10827 Berlin
Germany
[DeepL:] at program times
KBS - Psychosoziale Kontakt-und Beratungsstellen - in Treptow-Köpenick
عرض على الخريطةQuite a few refugees have had traumatic experiences due to war and displacement, have lost their mental balance or suffer from mental illnesses. They need professional help.
The psychosocial contact and counselling centres (KBSen) are present with their staff both in the accommodations on site and in their own rooms.
Social workers and psychologists provide counselling in various languages or with the help of interpreters. They can assess the mental health status and clarify the need for medical treatment. They support you in finding a referral to the psychiatric help system.
Each contact and counselling centre offers a weekly programme in its district, which you can find out about on the website of the respective KBS.
Thomas-Müntzer-Straße 6
12489 Berlin
Germany