Are you worried, stressed, or overwhelmed? Here you can find information about free and confidential counseling and counseling centers.
Do you need help?
You can access psychosocial counseling even without health insurance. Many services are free of charge. Counseling centers can help you even if you have a Duldung (temporary suspension of deportation) or do not have a permanent residence title. You do not need a referral or diagnosis from a doctor to receive counseling. In some cases, you may have to wait to get an appointment.
How does the counseling process work?
Here is an overview of what takes place during psychosocial counseling:
- Call a counseling center, write an email, or go there in person and make an appointment
- During the first appointment, you will talk about your situation and discuss what kind of help you need
- Support can include individual counseling sessions, groups, or courses to help you build more stability in everyday life (for example women’s groups or career guidance)
- Everything you share is confidential
- Language support is often available, for example in Arabic, Farsi, Ukrainian, English, French, and other languages. In some cases, you can get counseling in your preferred language or with an interpreter.. You can speak the language that feels most comfortable for you
- If necessary, you may be referred to another counseling center for specific issues
Tip: If possible, bring your proof of identity and health insurance card with you – this makes the registration process easier.
Important
If you think you might harm yourself or no longer feel safe: Call the Berlin Crisis Service at 030 39063 - 0 (available 24 hours a day) or go to a hospital. You can receive immediate support there.
Where can you get immediate help for mental health problems in Berlin?
You do not have to face difficult times alone. The services below can provide immediate support. Information about in-person counseling services can be found under 'Counseling'.
- Telefonseelsorge: 24-hour emergency counseling hotline – 0800 111 0 222 – Language: German
- Muslimisches Seelsorge Telefon: Muslim 24-hour emergency counseling hotline – 030 443 509 821 – Language: German
- Russischsprachige Telefonseelsorge: Russian language 24-hour emergency hotline – 030 440 308 454 – Language: Russian
- Berliner Krisendienst: Berlin emergency service for mental health crises, available around the clock – 030 39063-0 – Language: German
- Krisenchat: Crisis chat service for children and young people – Languages: German and Ukrainian
- Saba App: An app offering professional online support for questions about mental health. Available in English, Farsi, Arabic, Russian, Ukrainian and Dari
Counseling
- District Social Psychiatric Services – Language: German https://www.berlin.de/lb/psychiatrie/hilfe-in-krisen/sozialpsychiatrische-dienste-der-bezirke/
Locations in this map
BNS - Fachstelle für traumatisierte geflüchtete Menschen und Überlebende schwerer Gewalt
Show on mapXENION is a psychotherapeutic counselling and treatment centre for traumatised refugees and survivors of torture and other serious human rights violations. XENION offers the following services:
- Psychotherapeutic and psychiatric treatment.
- Social counselling, outreach work
- Association and individual guardianships for underage unaccompanied refugees
- Mentoring programme
- Advice and mediation in the search for housing for refugees
- Training for volunteers and professionals working with refugees
Paulsenstraße 55-56
12163 Berlin
Germany
BNS - Fachstelle für traumatisierte Geflüchtete und Überlebende schwerer Gewalt
Show on mapAt the ÜBERLEBEN Centre (formerly the Treatment Centre for Torture Victims e.V.) we work nationally and internationally for survivors of torture and war violence. Men, women and children from around 50 countries come to us for help - current hotspots are: Syria, Iraq, Afghanistan, Libya, Eritrea, Somalia and Turkey.
In the department for refugee aid, refugees and migrants find a wide range of services, from psychological, legal and social counselling to professional qualification and placement in training and work.
Refugee assistance offers the following counselling services:
- Counselling for refugees in particular need of protection.
- Legal counselling
- Counselling for vocational orientation and qualification
- Psychological counselling
Turmstraße 21
10559 Berlin
Germany
[DeepL:] Tue 14-16 h
Thu 13-15 o'clock
KBS - Psychosoziale Kontakt-und Beratungsstellen - Friedrichshain-Kreuzberg
Show on mapGrimmstr. 16
10967 Berlin
Germany
KBS - Psychosoziale Kontakt-und Beratungsstellen - in Charlottenburg-Wilmersdorf
Show on mapQuite a few refugees have had traumatic experiences due to war and displacement, have lost their mental balance or suffer from mental illnesses. They need professional help.
The psychosocial contact and counselling centres (KBSen) are present with their staff both in the accommodations on site and in their own rooms.
Social workers and psychologists provide counselling in different languages or with the help of interpreters. They can assess the mental health status and clarify the need for medical treatment. They support you in finding a referral to the psychiatric help system.
Each contact and counselling centre offers a weekly programme in its district, which you can find out about on the website of the respective KBS.
Güntzelstraße 4
10717 Berlin
Germany
KBS - Psychosoziale Kontakt-und Beratungsstellen - in Charlottenburg-Wilmersdorf
Show on mapQuite a few refugees have had traumatic experiences due to war and displacement, have lost their mental balance or suffer from mental illnesses. They need professional help.
The psychosocial contact and counselling centres (KBSen) are present with their staff both in the accommodations on site and in their own rooms.
Social workers and psychologists provide counselling in different languages or with the help of interpreters. They can assess the mental health status and clarify the need for medical treatment. They support you in finding a referral to the psychiatric help system.
Each contact and counselling centre offers a weekly programme in its district, which you can find out about on the website of the respective KBS.
Gierkezeile 5 und 9
10585 Berlin
Germany
[DeepL:] Counselling Wednesday 10 am to 11 am and Friday from 2 pm to 4 pm in Arabic, German and if needed with language mediators in other languages at Gierkezeile 5.
KBS - Psychosoziale Kontakt-und Beratungsstellen - in Friedrichshain-Kreuzberg
Show on mapQuite a few refugees have had traumatic experiences due to war and displacement, have lost their mental balance or suffer from mental illnesses. They need professional help.
The psychosocial contact and counselling centres (KBSen) are present with their staff both in the accommodations on site and in their own rooms.
Social workers and psychologists provide counselling in different languages or with the help of interpreters. They can assess the mental health status and clarify the need for medical treatment. They support you in finding a referral to the psychiatric help system.
Each contact and counselling centre offers a weekly programme in its district, which you can find out about on the website of the respective KBS.
Contact persons:
Umar Habeeb | u.habeeb@kommrum.de | +49 163 4950053 and
Batoul Al Sakal | b.al-sakal@ajbberlin.de | +49 178 9423975 |
English, Arabic
Straßmannstraße 17
10249 Berlin
Germany
KBS - Psychosoziale Kontakt-und Beratungsstellen - in Lichtenberg
Show on mapQuite a few refugees have had traumatic experiences due to war and displacement, have lost their mental balance or suffer from mental illnesses. They need professional help.
The psychosocial contact and counselling centres (KBSen) are present with their staff both in the accommodations on site and in their own rooms.
Social workers and psychologists provide counselling in various languages or with the help of interpreters. They can assess the mental health status and clarify the need for medical treatment. They support you in finding a referral to the psychiatric help system.
Each contact and counselling centre offers a weekly programme in its district, which you can find out about on the website of the respective KBS.
Große Leege Straße 97/98
13055 Berlin
Germany
KBS - Psychosoziale Kontakt-und Beratungsstellen - in Marzahn-Hellersdorf
Show on mapQuite a few refugees have had traumatic experiences due to war and displacement, have lost their mental balance or suffer from mental illnesses. They need professional help.
The psychosocial contact and counselling centres (KBSen) are present with their staff both in the accommodations on site and in their own rooms.
Social workers and psychologists provide counselling in various languages or with the help of interpreters. They can assess the mental health status and clarify the need for medical treatment. They support you in finding a referral to the psychiatric help system.
Each contact and counselling centre offers a weekly programme in its district, which you can find out about on the website of the respective KBS.
Alt-Marzahn 30a
12685 Berlin
Germany
[DeepL:] Monday to Friday 10:00 - 15:30
KBS - Psychosoziale Kontakt-und Beratungsstellen - in Marzahn-Hellersdorf
Show on mapQuite a few refugees have had traumatic experiences due to war and displacement, have lost their mental balance or suffer from mental illnesses. They need professional help.
The psychosocial contact and counselling centres (KBSen) are present with their staff both in the accommodations on site and in their own rooms.
Social workers and psychologists provide counselling in various languages or with the help of interpreters. They can assess the mental health status and clarify the need for medical treatment. They support you in finding a referral to the psychiatric help system.
Each contact and counselling centre offers a weekly programme in its district, which you can find out about on the website of the respective KBS.
Dorfstraße 47
12621 Berlin
Germany
KBS - Psychosoziale Kontakt-und Beratungsstellen - in Mitte
Show on mapQuite a few refugees have had traumatic experiences due to war and displacement, have lost their mental balance or suffer from mental illnesses. They need professional help.
The psychosocial contact and counselling centres (KBSen) are present with their staff both in the accommodations on site and in their own rooms.
Social workers and psychologists provide counselling in various languages or with the help of interpreters. They can assess the mental health status and clarify the need for medical treatment. They support you in finding a referral to the psychiatric help system.
Each contact and counselling centre offers a weekly programme in its district, which you can find out about on the website of the respective KBS.
Wiesenstraße 30
13357 Berlin
Germany
KBS - Psychosoziale Kontakt-und Beratungsstellen - in Mitte
Show on mapQuite a few refugees have had traumatic experiences due to war and displacement, have lost their mental balance or suffer from mental illnesses. They need professional help.
The psychosocial contact and counselling centres (KBSen) are present with their staff both in the accommodations on site and in their own rooms.
Social workers and psychologists provide counselling in various languages or with the help of interpreters. They can assess the mental health status and clarify the need for medical treatment. They support you in finding a referral to the psychiatric help system.
Each contact and counselling centre offers a weekly programme in its district, which you can find out about on the website of the respective KBS.
Waldstraße 7
10551 Berlin
Germany
[DeepL:] Tuesday 12.30-16 h
Wednesday 10.30-13 h and 15 - 18 h
Thursday 15-18 h
Friday 13-16 h
KBS - Psychosoziale Kontakt-und Beratungsstellen - in Pankow
Show on mapQuite a few refugees have had traumatic experiences due to war and displacement, have lost their mental balance or suffer from mental illnesses. They need professional help.
The psychosocial contact and counselling centres (KBSen) are present with their staff both in the accommodations on site and in their own rooms.
Social workers and psychologists provide counselling in various languages or with the help of interpreters. They can assess the mental health status and clarify the need for medical treatment. They support you in finding a referral to the psychiatric help system.
Each contact and counselling centre offers a weekly programme in its district, which you can find out about on the website of the respective KBS.
Erich-Weinert-Straße 37
10439 Berlin
Germany
[DeepL:] daily 10.00 - 18.00,
Wednesday 10.00 - 20.00: Consultation (appointment desired)
KBS - Psychosoziale Kontakt-und Beratungsstellen - in Pankow
Show on mapPsychosocial contact and counselling centres - in Pankow [Published]
Psychosocial care for refugees
Quite a few refugees have had traumatic experiences due to war and displacement, have lost their mental balance or suffer from mental illnesses. They need professional help.
The psychosocial contact and counselling centres (KBSen) are present with their staff both in the accommodation facilities and in their own rooms.
Social workers and psychologists provide counselling in various languages or with the help of interpreters. They can assess the mental health status and clarify the need for medical treatment. They support you in finding a referral to the psychiatric help system.
Each contact and counselling centre offers a weekly programme in its district, which you can find out about on the website of the respective KBS.
Tarek Sharaf | kbs.sharaf@wib-verbund.de | +49 176 30135161
Carina Hahn | hahn@wib-verbund.de | +49 163 4796851
Börnestraße 12
13086 Berlin
Germany
[DeepL:] Open meeting of the KBS: Mon, Tue and Thu from 9.30 am to 2.30/ 4/ 5 pm.
Consultation hours for housing advice: Wed 9 am to 1 pm
KBS - Psychosoziale Kontakt-und Beratungsstellen - in Pankow
Show on mapQuite a few refugees have had traumatic experiences due to war and displacement, have lost their mental balance or suffer from mental illnesses. They need professional help.
The psychosocial contact and counselling centres (KBSen) are present with their staff both in the accommodations on site and in their own rooms.
Social workers and psychologists provide counselling in various languages or with the help of interpreters. They can assess the mental health status and clarify the need for medical treatment. They support you in finding a referral to the psychiatric help system.
Each contact and counselling centre offers a weekly programme in its district, which you can find out about on the website of the respective KBS.
- Ola Ghrawi | +49 0159 0434 2457
- Anna Arazyan | +49 176 1983 1276
Berliner Straße 16
13189 Berlin
Germany
KBS - Psychosoziale Kontakt-und Beratungsstellen - in Reinickendorf
Show on mapQuite a few refugees have had traumatic experiences due to war and displacement, have lost their mental balance or suffer from mental illnesses. They need professional help.
The psychosocial contact and counselling centres (KBSen) are present with their staff both in the accommodations on site and in their own rooms.
Social workers and psychologists provide counselling in various languages or with the help of interpreters. They can assess the mental health status and clarify the need for medical treatment. They support you in finding a referral to the psychiatric help system.
Each contact and counselling centre offers a weekly programme in its district, which you can find out about on the website of the respective KBS.
Berliner Straße 14
13507 Berlin
Germany
KBS - Psychosoziale Kontakt-und Beratungsstellen - in Spandau
Show on mapPsychosocial contact and counselling centres - in Pankow [Published]
Psychosocial care for refugees
Quite a few refugees have had traumatic experiences due to war and displacement, have lost their mental balance or suffer from mental illnesses. They need professional help.
The psychosocial contact and counselling centres (KBSen) are present with their staff both in the accommodation facilities and in their own rooms.
Social workers and psychologists provide counselling in various languages or with the help of interpreters. They can assess the mental health status and clarify the need for medical treatment. They support you in finding a referral to the psychiatric help system.
Each contact and counselling centre offers a weekly programme in its district, which you can find out about on the website of the respective KBS.
- Viola Meyer | 0178 806 4638
- Ibrahim Mohamad | 0178 806 4626
Borkumer Straße 19
13581 Berlin
Germany
KBS - Psychosoziale Kontakt-und Beratungsstellen - in Steglitz-Zehlendorf
Show on mapQuite a few refugees have had traumatic experiences due to war and displacement, have lost their mental balance or suffer from mental illnesses. They need professional help.
The psychosocial contact and counselling centres (KBSen) are present with their staff both in the accommodations on site and in their own rooms.
Social workers and psychologists provide counselling in various languages or with the help of interpreters. They can assess the mental health status and clarify the need for medical treatment. They support you in finding a referral to the psychiatric help system.
Each contact and counselling centre offers a weekly programme in its district, which you can find out about on the website of the respective KBS.
Lutz Krüger | Lesley Omuvwie | Ute Benzerari | Mahnaz Bolz |
Kamenzer Damm1A
12249 Berlin
Germany
KBS - Psychosoziale Kontakt-und Beratungsstellen - in Steglitz-Zehlendorf
Show on mapPsychosocial contact and counselling centres - in Steglitz [Published]
Psychosocial care for refugees
Quite a few refugees have had traumatic experiences due to war and displacement, have lost their mental balance or suffer from mental illnesses. They need professional help.
The psychosocial contact and counselling centres (KBSen) are present with their staff both in the accommodation facilities and in their own rooms.
Social workers and psychologists provide counselling in various languages or with the help of interpreters. They can assess the mental health status and clarify the need for medical treatment. They support you in finding a referral to the psychiatric help system.
Each contact and counselling centre offers a weekly programme in its district, which you can find out about on the website of the respective KBS.
Max Bandosz | Salar Ibrahim | Mohammed al Abed | Nahid Reza | Olaf Dettmers | Clara Büssemeier |
Mexikoplatz 4
14163 Berlin
Germany
KBS - Psychosoziale Kontakt-und Beratungsstellen - in Tempelhof-Schöneberg
Show on mapQuite a few refugees have had traumatic experiences due to war and displacement, have lost their mental balance or suffer from mental illnesses. They need professional help.
The psychosocial contact and counselling centres (KBSen) are present with their staff both in the accommodations on site and in their own rooms.
Social workers and psychologists provide counselling in various languages or with the help of interpreters. They can assess the mental health status and clarify the need for medical treatment. They support you in finding a referral to the psychiatric help system.
Each contact and counselling centre offers a weekly programme in its district, which you can find out about on the website of the respective KBS.
- Dascha Guntli: +49 151 4464 6742
- Iyas Adi: +49 171 490 5177
- Sinja Tsai: +49 157 5142 2291
Ebersstraße 67
10827 Berlin
Germany
[DeepL:] at program times
KBS - Psychosoziale Kontakt-und Beratungsstellen - in Treptow-Köpenick
Show on mapQuite a few refugees have had traumatic experiences due to war and displacement, have lost their mental balance or suffer from mental illnesses. They need professional help.
The psychosocial contact and counselling centres (KBSen) are present with their staff both in the accommodations on site and in their own rooms.
Social workers and psychologists provide counselling in various languages or with the help of interpreters. They can assess the mental health status and clarify the need for medical treatment. They support you in finding a referral to the psychiatric help system.
Each contact and counselling centre offers a weekly programme in its district, which you can find out about on the website of the respective KBS.
Thomas-Müntzer-Straße 6
12489 Berlin
Germany
