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Willkommenszentrum Berlin

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The Berlin Senate Commissioner for Integration and Migration

The Counselling Centre for Migrants, which has existed since 1981, and the Welcome Centre Berlin, which was founded in 2016, were merged in April 2021.

People with a history of migration and their relatives continue to receive competent advice on all questions of migration as well as arrival and advancement from a single source. The grown team of the Welcome Center and the cooperation partners, including the networks Integration through Qualification (IQ) and bridge, inform, advise and support individually and multilingually.

The following concerns are covered by the Welcome Centre - Counselling Centre of the Integration Officers:

  • Legal advice in migration law
  • Hardship counselling
  • social counselling
  • Advice on the recognition of professional qualifications from abroad
  • Advice on training and further education, German courses and job search - Advice on setting up a business
  • Advice on labour law

Language overview: https://www.berlin.de/willkommenszentru…

Consulting hours of the partners: https://www.berlin.de/willkommenszentru…

Address

Potsdamer Str. 61
10785 Berlin
Germany

Office Hours

[DeepL:] Our consulting takes place on site, by telephone and digitally.
Opening hours:
Mon 9:00-13:00
Tue 9:00-13:00 + 15:00-18:00
Wed 9:00-13:00
Thu 9:00-13:00 + 15:00-18:00

Consultation by e-mail and arrangement of consultation appointments: beratung@intmig.berlin.de

Appointments for consultation by phone:
Mon, Wed, Fri 10:00-12:00 at (030) 9017-23172.

Personal consultation in Ukrainian and Russian
Monday 09 - 13 h
Tuesday 09 to 13 h, 15 to 18 h
Thursday 09 to 13 h, 15 to 18 h

Supporting Organisation
Die Beauftragte des Berliner Senats für Integration und Migration
Phone
Terminverinbaurng: +49 30 9017 23172

ARRIVO BERLIN Gesundheit, Pflege und Soziales

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Vocational orientation for young refugees

ARRIVO Soziales offers counselling for young refugees who are looking for an apprenticeship. It is possible to join us at any time and participation is free of charge.

We support

  • in the search for the right profession for you
  • with the recognition of school-leaving qualifications acquired abroad

    *with questions about the start of training and financing possibilities

We also offer

  • targeted application training and useful application tips

    *training preparation

    *preparation for the German B2 exam, every Wednesday from 14:30 via video conference

and place you in training, qualification or directly in work.

Currently we can only offer our group appointments digitally.

Address

Cuvrystraße 11-12
10997 Berlin
Germany

Office Hours

[DeepL:] Monday, Wednesday and Thursday 9 am - 3 pm
Tuesday and Friday 9 am - 5 pm

Supporting Organisation
GesBiT gemeinnützige Gesellschaft für Bildung und Teilhabe mbH
Phone
+49 30 611 01 87 76

Al Muntada & Al Muntada Plus

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Counselling for refugees and immigrants from the Arab region

Al Muntada supports migrants of Arab descent living in Berlin. Many of them come from Lebanon, Syria and Iraq. The counselling is aimed at people of all ages and takes place in Neukölln.

At Al Muntada Plus, a lawyer offers legal advice. He provides support and information on asylum procedures and questions about migration law.

Address

Morusstraße 18 A
12053 Berlin
Germany

Office Hours

[DeepL:] The open office hours are held on Thursdays from 14.00 - 16.00. Outside these hours by appointment. Please feel free to contact us by phone (030/68247719 and 01590/4072228) or e-mail and briefly describe your concerns.

Supporting Organisation
Diakoniewerk Simeon gGmbH
Phone
+49 163 689 0428

Al Nadi

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Meeting place, advice and courses for Arab women

Al Nadi (Arabic for "the club") has existed since 1979 and is a central contact and advice centre for Arab women from all over Berlin.

Advice and assistance with

  • family, social and immigration law issues,
  • domestic violence, marriage, separation and divorce...
  • personal problems
  • parenting problems and questions about daycare and school
  • problems with authorities, job centre etc.

In cases of domestic violence, we have lawyers come to the shelters, etc.

In addition, Al Nadi:

  • Language courses for women and children
  • Literacy courses for women
  • Sports and health courses
  • Nutritional courses for women of all nationalities
Address

Rheinstraße 54
12161 Berlin
Germany

Office Hours

[DeepL:] Opening hours:
Monday - Friday 10 am - 6 pm

Office hours:
Monday 12 - 16 h
Tuesday 10 - 14 o'clock
Thursday 11 - 14 o'clock

Supporting Organisation
Nachbarschaftsheim Schöneberg e.V.
Phone
+49 30 852 060 2

Ämterlots*innen

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Address

Johanna-Stegen-Str. 8
12167 Berlin
Germany

Supporting Organisation
Diakonisches Werk Steglitz und Teltow-Zehlendorf e.V.
Phone
+49 30 76904728

Ankommen in Spandau: Gemeinsam unter einem Dach

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Advice on finding accommodation

Together under one roof" is aimed at people who live in shared accommodation and want to take the step into their own apartment. The goal of the project is to accompany the transition into their own apartment, from the search for housing to settling into the new living environment.

If interested and needed, we also offer assistance to new immigrants who have problems finding their way around the Berlin housing market. Tenants who have questions about their tenancy agreement, tenancy law and utility bills can also find support from us.

Offer:

Advice on questions about finding a flat, applying for a flat, costs of the flat or the tenancy agreement.

Languages: German and English (with translation into other languages if required)

hours:

Address

Reformationsplatz 2
13597 Berlin
Germany

Office Hours

[DeepL:] Monday to Friday from 08:30 to 16:30

Supporting Organisation
Gesellschaft für interkulturelles Zusammenleben gGmbH (GIZ)
Phone
+49 30 513 0 100 80

Anlaufstelle der Bundespolizei zum Schutz von Frauen vor Gewalt

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Address

Am Ostbahnhof
10243 Berlin
Germany

Supporting Organisation
Bundespolizei
Phone
49 30 2977790

Antidiskriminierungsnetzwerk Berlin (ADNB)

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Turkish Federation in Berlin-Brandenburg

Counselling and support for people in Berlin who experience racist and related discrimination (People of Color, Muslims, Romnja*, Sintezza*, Jews, people with migration history and/or others...) through:

  • Information and counselling interview
  • Legal counselling
  • contacting the accused (e.g. letter of complaint)
  • Accompaniment to talks
  • Assistance in the sense of § 23 AGG (General Equal Treatment Act)
  • Referral to lawyers, psychologists, doctors and other specialised counselling centres.
  • If necessary, involvement of the media and politics

The office is supported by the Senate Department for Justice, Consumer Protection and Anti-Discrimination through funds from the State Office for Equal Treatment against Discrimination (LADS).

Address

Richard-Sorge-Str. 13
10249 Berlin
Germany

Office Hours

[DeepL:] Open consultation (by telephone):
Tuesday 15:00-17:00, Thursday 10:00-12:00

!!!Due to the Covid-19 pandemic temporarily by phone under the number: 0157 8510 6697 (this number is only for open consultation)!!!

Supporting Organisation
Türkischer Bund in Berlin-Brandenburg (TBB) e.V.
Phone
+49 30 55 06 59 05

ARRIVO BERLIN Bauhandwerk

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Solid economic foundation - with a construction profession

With the ARRIVO BERLIN training initiative, the Senate Department for Integration, Labour and Social Affairs supports model projects for the labour market integration of refugees. The aim of the projects is to familiarize refugees with the skills required for the respective occupational area, to further qualify them, to prepare them for training and to continue to support them during their training.

Since April 2016, the Berufsförderungswerk der Fachgemeinschaft Bau Berlin und Brandenburg gGmbH has been offering vocational preparation measures in the main construction trade for refugees at the Lehrbauhof in Marienfelde. This introduces refugees to the German labour market and prepares them for training in professions in the construction industry. Accompanying German and mathematics lessons in preparation for the subsequent vocational school lessons play a special role here. If successfully completed, the participants are placed in an apprenticeship at the end of the project.

Address

Belßstraße 12
12277 Berlin
Germany

Office Hours

[DeepL:] Mon-Fri 9-15 h

Supporting Organisation
Berufsförderungswerk der Fachgemeinschaft Bau Berlin und Brandenburg gGmbH
Phone
+49 30 616 36 585

ARRIVO BERLIN Hospitality

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Career as a host - training and work in the hotel and catering industry

With the ARRIVO BERLIN training initiative, the Senate Department for Integration, Labour and Social Affairs supports model projects for the labour market integration of refugees. The aim of the projects is to familiarize refugees with the skills required for the respective occupational area, to further qualify them, to prepare them for training and to continue to support them during their training.

ARRIVO BERLIN Hospitality promotes the training and employment of refugees in Berlin's hospitality industry.

The offer is as follows:

  • Counselling in all questions of career orientation.
  • German courses (also online)
  • Internships and work shadowing in hotels and restaurants
  • Support in the preparation of application documents and in dealing with the authorities
  • Support in the placement process until the conclusion of a training and employment contract

Kiezküchen GmbH supports young refugees in gaining a foothold in the German job market: Placement in apprenticeships and jobs in Berlin hotels and restaurants. Before that, German courses and internships are offered

All offers are free of charge.

Address

Storkower Straße 134
10407 Berlin
Germany

Supporting Organisation
Kiezküchen GmbH
Phone
+49 30 586 014 504

ARRIVO BERLIN Tec & Crafts

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Vocational orientation and preparation - for your future in the skilled crafts sector

With the ARRIVO BERLIN training initiative, the Senate Department for Integration, Labour and Social Affairs supports model projects for the labour market integration of refugees. The aim of the projects is to familiarize refugees with the skills required for the respective occupational area, to further qualify them, to prepare them for training and to continue to support them during their training.

In the ARRIVO BERLIN training workshops of the S27, refugees are prepared for vocational training in the skilled trades. A course lasts an average of 16 weeks and comprises three modules:

  • a language course that teaches vocational vocabulary and career information.
  • a workshop course to provide orientation in the various skilled crafts occupational fields
  • specialist courses in Berlin craft guilds, where insights into specific professions can be gained

This is followed by a placement in a craft enterprise. Participation is free of charge and possible at any time. The number of places is limited.

Address

Ziegrastraße 1
12057 Berlin
Germany

Supporting Organisation
S27 – Kunst und Bildung
Phone
+49 155 65 35 75 76

Asyl- und Verfahrensberatung (AVB)

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Asylum and procedural counselling centre for refugees

Advice on:

  • Asylum and residence law
  • Family reunification and asylum seeker benefits law
Address

Karl-Marx-Straße 172
12043 Berlin
Germany

Office Hours

Mon 10-13h, 15h-17h
Tue 10-13h
Wed 10-13h, 15-18h
Thu 12-18h
additional appointments by telephone arrangement

Supporting Organisation
Verein der Eltern aus Kurdistan in Berlin - Yekmal e.V.
Phone
+49 30 616 25 848, Mobil + WhatsApp: +49 157 348 79 140

Asylberatung für Flüchtlinge

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Address

Greifswalder Str. 4
10405 Berlin
Germany

Supporting Organisation
Amnesty International Bezirksbüro Berlin-Brandenburg
Phone
+49 30 8410 9052

Asylverfahrensberatung

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[DeepL:] Kiezoase

[DeepL:] The asylum procedure advice service is aimed at refugees in Berlin in the form of low-threshold individual advice. Asylum procedure advice supports people seeking protection by providing information about the asylum procedure and legal advice. The advice is confidential and free of charge.

Procedural counseling includes:

  • Information and advice on applying for asylum
  • Information on the upcoming or ongoing asylum procedure
  • Explanation and advice on allocation from the initial reception centers of the federal states to the municipalities
  • Information on the Dublin procedure
  • Individual preparation for the asylum hearing at the Federal Office for Migration and Refugees and follow-up (review of the transcript)
  • Explanation of the content and legal consequences of the positive/negative BAMF decision
  • Explanation of possible legal remedies against (partial) rejection
  • If necessary, support in drafting a complaint/application for interim legal protection to meet the deadline
  • Explanation and advice on revocation and withdrawal procedures under asylum law
  • Explanation and advice on second and subsequent applications
Address

Schützenstraße 10
12165 Berlin
Germany

Office Hours

[DeepL:] Advice is only available by prior appointment at the following times:
Tuesday 9 am - 1 pm, 2 pm - 5 pm
Wednesday 9-13 o'clock
Thursday 2-5 p.m.

In urgent cases, appointments can be made on Tuesdays and Thursdays between 17:00 and 18:00.

Please make an appointment by sending an e-mail to avb@drk-berlin.net. We also offer appointments by telephone on Mondays from 11:00 - 13:00.

Supporting Organisation
Deutsches Rotes Kreuz Berlin Südwest SABB gGmbH
Phone
+49 30 2903 6081

Asylverfahrensberatung

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[DeepL:] Caritas

[DeepL:] The advice is aimed at all refugees who are in the asylum process. We support you in legal issues that arise from the submission of the asylum application to the legally binding conclusion of the asylum procedure.

What we offer:

  • Information on the asylum procedure
  • Identification and support for special protection needs
  • Preparation for the interview
  • Explanation of decisions and official letters from the BAMF (Federal Office for Migration and Refugees)
  • Advice on possible legal steps
  • Support in the search for lawyers

The advice is free, independent and confidential.

Address

Levetzowstraße 12 A
10555 Berlin
Germany

Office Hours

[DeepL:] By appointment only. You are welcome to contact us by e-mail to make an appointment.

Supporting Organisation
Caritasverband für das Erzbistum Berlin e. V.

AWO Asylberatung

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Independent legal advice in the asylum procedure

Free, confidential advice and assistance on topics including:

  • Asylum application
  • Preparing for hearings
  • Explanation of decisions and legal action
  • Dublin procedure
  • Family reunification
  • Right of residence
Address

Exerzierstraße 16
13357 Berlin
Germany

Office Hours

[DeepL:] Current consultation times and contact details can be found under "Current consultation times of the asylum counseling projects":
https://awo-mitte.de/gefluechtete-asyl/

It is necessary to make an appointment by email (asyl@awo-mitte.de) for counseling!

Supporting Organisation
AWO Kreisverband Berlin-Mitte e.V.

AWO Asylberatung

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Independent legal advice in the asylum procedure

Free, confidential advice and assistance on topics including:

  • Asylum application
  • Preparing for hearings
  • Explanation of decisions and legal action
  • Dublin procedure
  • Family reunification
  • Right of residence
Address

Prinzenstr. 14
10969 Berlin
Germany

Office Hours

[DeepL:] Current consultation hours and contact details can be found under "Current consultation hours of the asylum counseling projects":
https://awo-mitte.de/gefluechtete-asyl/

It is currently necessary to make an appointment by email (asyl@awo-mitte.de) for counseling.

Supporting Organisation
AWO Kreisverband Berlin-Mitte e.V.

Ayekoo - arbeit und ausbildung

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Social participation and integration into the labour market of immigrant professionals in Pankow

Walk on! offers migrants living in Pankow individual support in their professional and social integration.

In individual weekly coaching sessions, we develop a professional orientation together, help with the preparation of application documents and establish direct contact with companies and employers. In small groups, we explore Pankow and talk to representatives of local politics and business.

Who can participate in the "Walk on!" project?

  • Migrants living in the borough of Berlin Pankow who are looking for qualified work.
  • minimum age 26 years
  • with German language skills (level B1)
  • with education or university degree

Regular individual coaching continues to take place in our offices at Lahnstraße 52 in Neukölln. However, we also have regular counselling sessions in facilities in the district of Pankow.

Address

Lahnstraße 52, 5. OG
12055 Berlin
Germany

Office Hours

Only with appointment by phone or e-mail

Supporting Organisation
Ayekoo – arbeit und ausbildung e.V.
Phone
+49 30 8109 6180