Du hast Sorgen, fühlst dich gestresst oder überfordert? Hier findest du Infos zu kostenloser Hilfe, vertraulichen Gesprächen und Beratungsstellen.
Was ist psychosoziale Beratung?
Fühlst du dich gestresst, einsam oder machst du dir ständig Sorgen? Nach der Ankunft in einem neuen Land erleben viele Menschen Schlafprobleme und Stress oder fühlen sich einsam. Manchmal wirken auch schwierige Erfahrungen aus dem Herkunftsland oder auf dem Weg nach Deutschland nach. Psychosoziale Beratung ist ein Gesprächsangebot. Beratende hören dir zu. Sie helfen dir, besser mit diesen Belastungen umzugehen – egal, ob du neu in Berlin bist oder schon länger hier lebst.
Diese Art von Beratung gibt es in Berlin kostenlos, vertraulich und oft mehrsprachig. Du musst keine Krankheit oder ärztliche Diagnose haben, um Beratung zu bekommen. Es reicht, wenn du dich nicht gut fühlst oder einfach jemanden zum Reden brauchst.
Wann kann psychosoziale Beratung helfen?
Psychosoziale Beratung kann Dir zum Beispiel bei folgenden Problemen helfen:
- Stress und Überforderung
- Einsamkeit, Angst und Heimweh
- Traurigkeit und Suizidgedanken
- Traumatischen Erfahrungen
- Problemen mit Diskriminierung
- Stress durch Behörden oder Papierarbeit
Psychosoziale Beratung ist etwas anderes als Psychotherapie . Psychosoziale Beratung hilft bei Alltagsproblemen und seelischen Belastungen. Psychotherapie behandelt psychische Erkrankungen und wird oft von der Krankenversicherung bezahlt. Wenn du unsicher bist, kannst du mit einer psychosozialen Beratung starten und mit der Beratungsstelle entscheiden, was für dich passt.
Wer kann psychosoziale Beratung in Anspruch nehmen?
Die meisten Angebote der psychosozialen Beratung sind für alle Menschen ab 18 Jahren, die in Berlin leben und psychosoziale Unterstützung brauchen. Es gibt auch spezielle Angebote für Kinder und Jugendliche. Auch für Frauen, für Menschen mit Behinderungen, für LSBTIQ+ und weitere Gruppen gibt es spezielle Angebote.
Wer kann kommen?
- Menschen mit Flucht- oder Migrationserfahrung, die schwierige Erlebnisse gemacht haben und Hilfe wünschen
- Personen, die unter Stress, Angst, Einsamkeit oder Überforderung leiden
- Menschen mit verschiedenen Aufenthaltstiteln (auch Duldung oder befristeter Aufenthalt)
- Familien, Frauen und Jugendliche, die Unterstützung in ihrem Alltag brauchen
- Personen, die wegen Problemen mit Behörden oder Papieren unter Stress leiden
- Auch Menschen, die bereits in Therapie waren und nach der Behandlung weiter Unterstützung suchen
Brauchst du Hilfe?
Auch ohne Krankenversicherung kannst du psychosoziale Beratung bekommen. Viele Angebote sind kostenlos. Beratungsstellen helfen dir auch, wenn du geduldet bist oder keinen festen Aufenthaltstitel hast. Du brauchst keine Überweisung oder Diagnose von einem Arzt oder einer Ärztin, um diese Beratung zu bekommen. Manchmal musst du länger warten, bis du einen Termin bekommst.
Wie läuft die Beratung ab?
Hier siehst du Schritt für Schritt, wie eine psychosoziale Beratung abläuft:
- Du kannst bei Beratungsstellen anrufen, eine E-Mail schreiben oder persönlich vorbeikommen und einen Termin vereinbaren
- Beim ersten Gespräch wird gemeinsam geschaut, welche Hilfe für dich passt
- Es gibt Einzelgespräche, Gruppen oder Kurse zur mehr Stabilität im Alltag (z. B. Frauengruppen, Berufsorientierung)
- Alles bleibt vertraulich
- Oft gibt es Sprachmittlung , z. B. auf Arabisch, Farsi, Ukrainisch, Englisch, Französisch und anderen Sprachen. Teilweise gibt es muttersprachliche Beratung oder es werden Dolmetschende hinzugezogen. Du kannst also in der für Dich passenden Sprache sprechen
- Wenn nötig, wirst Du zu speziellen Fragen an andere Beratungsstellen weitergeleitet
Tipp: Wenn Du kannst, bringe deinen Identitätsnachweis und Krankenversicherungskarte mit – das erleichtert die Anmeldung.
Wichtig
Wenn du denkst, dass du dir etwas antun könntest oder dich gar nicht mehr sicher fühlst ruf den Berliner Krisendienst an:
Berliner Krisendienst Tel. 030 39063 - 0 (24 Stunden erreichbar)
Oder geh in die Notaufnahme von einem Krankenhaus. Du bekommst dort sofort Unterstützung.
Wo findest du erste Hilfe in Berlin bei psychologischen Problemen?
In schwierigen Momenten musst du nicht allein bleiben. Hier findest du sofort Hilfe. Angebote für persönliche Beratung findest du unter "Beratung".
- Telefonseelsorge: 24 Stunden-Notruf – 0800 111 0 222 – Sprache: Deutsch
- Muslimisches Seelsorge Telefon: 24 Stunden-Notruf 030 443 509 821 – Sprache: Deutsch
- Russischsprachige Telefonseelsorge – 24 Stunden-Notruf – 030 440 308 454 – Sprache: Russisch
- Berliner Krisendienst: Notfallhilfe bei seelischen Krisen, rund um die Uhr erreichbar - 030 39063-0 – Sprache: Deutsch
- Krisenchat: Chat für Kinder und Jugendliche – Sprachen: Deutsch und Ukrainisch
Beratung
Locations in this map
BNS - Fachstelle für traumatisierte geflüchtete Menschen und Überlebende schwerer Gewalt
Show on mapXENION is a psychotherapeutic counselling and treatment centre for traumatised refugees and survivors of torture and other serious human rights violations. XENION offers the following services:
- Psychotherapeutic and psychiatric treatment.
- Social counselling, outreach work
- Association and individual guardianships for underage unaccompanied refugees
- Mentoring programme
- Advice and mediation in the search for housing for refugees
- Training for volunteers and professionals working with refugees
Paulsenstraße 55-56
12163 Berlin
Germany
BNS - Fachstelle für traumatisierte Geflüchtete und Überlebende schwerer Gewalt
Show on mapAt the ÜBERLEBEN Centre (formerly the Treatment Centre for Torture Victims e.V.) we work nationally and internationally for survivors of torture and war violence. Men, women and children from around 50 countries come to us for help - current hotspots are: Syria, Iraq, Afghanistan, Libya, Eritrea, Somalia and Turkey.
In the department for refugee aid, refugees and migrants find a wide range of services, from psychological, legal and social counselling to professional qualification and placement in training and work.
Refugee assistance offers the following counselling services:
- Counselling for refugees in particular need of protection.
- Legal counselling
- Counselling for vocational orientation and qualification
- Psychological counselling
Turmstraße 21
10559 Berlin
Germany
[DeepL:] Tue 14-16 h
Thu 13-15 o'clock
KBS - Psychosoziale Kontakt-und Beratungsstellen - Friedrichshain-Kreuzberg
Show on mapGrimmstr. 16
10967 Berlin
Germany
KBS - Psychosoziale Kontakt-und Beratungsstellen - in Charlottenburg-Wilmersdorf
Show on mapQuite a few refugees have had traumatic experiences due to war and displacement, have lost their mental balance or suffer from mental illnesses. They need professional help.
The psychosocial contact and counselling centres (KBSen) are present with their staff both in the accommodations on site and in their own rooms.
Social workers and psychologists provide counselling in different languages or with the help of interpreters. They can assess the mental health status and clarify the need for medical treatment. They support you in finding a referral to the psychiatric help system.
Each contact and counselling centre offers a weekly programme in its district, which you can find out about on the website of the respective KBS.
Güntzelstraße 4
10717 Berlin
Germany
KBS - Psychosoziale Kontakt-und Beratungsstellen - in Charlottenburg-Wilmersdorf
Show on mapQuite a few refugees have had traumatic experiences due to war and displacement, have lost their mental balance or suffer from mental illnesses. They need professional help.
The psychosocial contact and counselling centres (KBSen) are present with their staff both in the accommodations on site and in their own rooms.
Social workers and psychologists provide counselling in different languages or with the help of interpreters. They can assess the mental health status and clarify the need for medical treatment. They support you in finding a referral to the psychiatric help system.
Each contact and counselling centre offers a weekly programme in its district, which you can find out about on the website of the respective KBS.
Gierkezeile 5 und 9
10585 Berlin
Germany
[DeepL:] Counselling Wednesday 10 am to 11 am and Friday from 2 pm to 4 pm in Arabic, German and if needed with language mediators in other languages at Gierkezeile 5.
KBS - Psychosoziale Kontakt-und Beratungsstellen - in Friedrichshain-Kreuzberg
Show on mapQuite a few refugees have had traumatic experiences due to war and displacement, have lost their mental balance or suffer from mental illnesses. They need professional help.
The psychosocial contact and counselling centres (KBSen) are present with their staff both in the accommodations on site and in their own rooms.
Social workers and psychologists provide counselling in different languages or with the help of interpreters. They can assess the mental health status and clarify the need for medical treatment. They support you in finding a referral to the psychiatric help system.
Each contact and counselling centre offers a weekly programme in its district, which you can find out about on the website of the respective KBS.
Contact persons:
Umar Habeeb | u.habeeb@kommrum.de | +49 163 4950053 and
Batoul Al Sakal | b.al-sakal@ajbberlin.de | +49 178 9423975 |
English, Arabic
Straßmannstraße 17
10249 Berlin
Germany
KBS - Psychosoziale Kontakt-und Beratungsstellen - in Lichtenberg
Show on mapQuite a few refugees have had traumatic experiences due to war and displacement, have lost their mental balance or suffer from mental illnesses. They need professional help.
The psychosocial contact and counselling centres (KBSen) are present with their staff both in the accommodations on site and in their own rooms.
Social workers and psychologists provide counselling in various languages or with the help of interpreters. They can assess the mental health status and clarify the need for medical treatment. They support you in finding a referral to the psychiatric help system.
Each contact and counselling centre offers a weekly programme in its district, which you can find out about on the website of the respective KBS.
Große Leege Straße 97/98
13055 Berlin
Germany
KBS - Psychosoziale Kontakt-und Beratungsstellen - in Marzahn-Hellersdorf
Show on mapQuite a few refugees have had traumatic experiences due to war and displacement, have lost their mental balance or suffer from mental illnesses. They need professional help.
The psychosocial contact and counselling centres (KBSen) are present with their staff both in the accommodations on site and in their own rooms.
Social workers and psychologists provide counselling in various languages or with the help of interpreters. They can assess the mental health status and clarify the need for medical treatment. They support you in finding a referral to the psychiatric help system.
Each contact and counselling centre offers a weekly programme in its district, which you can find out about on the website of the respective KBS.
Alt-Marzahn 30a
12685 Berlin
Germany
[DeepL:] Monday to Friday 10:00 - 15:30
KBS - Psychosoziale Kontakt-und Beratungsstellen - in Marzahn-Hellersdorf
Show on mapQuite a few refugees have had traumatic experiences due to war and displacement, have lost their mental balance or suffer from mental illnesses. They need professional help.
The psychosocial contact and counselling centres (KBSen) are present with their staff both in the accommodations on site and in their own rooms.
Social workers and psychologists provide counselling in various languages or with the help of interpreters. They can assess the mental health status and clarify the need for medical treatment. They support you in finding a referral to the psychiatric help system.
Each contact and counselling centre offers a weekly programme in its district, which you can find out about on the website of the respective KBS.
Dorfstraße 47
12621 Berlin
Germany
KBS - Psychosoziale Kontakt-und Beratungsstellen - in Mitte
Show on mapQuite a few refugees have had traumatic experiences due to war and displacement, have lost their mental balance or suffer from mental illnesses. They need professional help.
The psychosocial contact and counselling centres (KBSen) are present with their staff both in the accommodations on site and in their own rooms.
Social workers and psychologists provide counselling in various languages or with the help of interpreters. They can assess the mental health status and clarify the need for medical treatment. They support you in finding a referral to the psychiatric help system.
Each contact and counselling centre offers a weekly programme in its district, which you can find out about on the website of the respective KBS.
Wiesenstraße 30
13357 Berlin
Germany
KBS - Psychosoziale Kontakt-und Beratungsstellen - in Mitte
Show on mapQuite a few refugees have had traumatic experiences due to war and displacement, have lost their mental balance or suffer from mental illnesses. They need professional help.
The psychosocial contact and counselling centres (KBSen) are present with their staff both in the accommodations on site and in their own rooms.
Social workers and psychologists provide counselling in various languages or with the help of interpreters. They can assess the mental health status and clarify the need for medical treatment. They support you in finding a referral to the psychiatric help system.
Each contact and counselling centre offers a weekly programme in its district, which you can find out about on the website of the respective KBS.
Waldstraße 7
10551 Berlin
Germany
[DeepL:] Tuesday 12.30-16 h
Wednesday 10.30-13 h and 15 - 18 h
Thursday 15-18 h
Friday 13-16 h
KBS - Psychosoziale Kontakt-und Beratungsstellen - in Pankow
Show on mapQuite a few refugees have had traumatic experiences due to war and displacement, have lost their mental balance or suffer from mental illnesses. They need professional help.
The psychosocial contact and counselling centres (KBSen) are present with their staff both in the accommodations on site and in their own rooms.
Social workers and psychologists provide counselling in various languages or with the help of interpreters. They can assess the mental health status and clarify the need for medical treatment. They support you in finding a referral to the psychiatric help system.
Each contact and counselling centre offers a weekly programme in its district, which you can find out about on the website of the respective KBS.
Erich-Weinert-Straße 37
10439 Berlin
Germany
[DeepL:] daily 10.00 - 18.00,
Wednesday 10.00 - 20.00: Consultation (appointment desired)
KBS - Psychosoziale Kontakt-und Beratungsstellen - in Pankow
Show on mapPsychosocial contact and counselling centres - in Pankow [Published]
Psychosocial care for refugees
Quite a few refugees have had traumatic experiences due to war and displacement, have lost their mental balance or suffer from mental illnesses. They need professional help.
The psychosocial contact and counselling centres (KBSen) are present with their staff both in the accommodation facilities and in their own rooms.
Social workers and psychologists provide counselling in various languages or with the help of interpreters. They can assess the mental health status and clarify the need for medical treatment. They support you in finding a referral to the psychiatric help system.
Each contact and counselling centre offers a weekly programme in its district, which you can find out about on the website of the respective KBS.
Tarek Sharaf | kbs.sharaf@wib-verbund.de | +49 176 30135161
Carina Hahn | hahn@wib-verbund.de | +49 163 4796851
Börnestraße 12
13086 Berlin
Germany
[DeepL:] Open meeting of the KBS: Mon, Tue and Thu from 9.30 am to 2.30/ 4/ 5 pm.
Consultation hours for housing advice: Wed 9 am to 1 pm
KBS - Psychosoziale Kontakt-und Beratungsstellen - in Pankow
Show on mapQuite a few refugees have had traumatic experiences due to war and displacement, have lost their mental balance or suffer from mental illnesses. They need professional help.
The psychosocial contact and counselling centres (KBSen) are present with their staff both in the accommodations on site and in their own rooms.
Social workers and psychologists provide counselling in various languages or with the help of interpreters. They can assess the mental health status and clarify the need for medical treatment. They support you in finding a referral to the psychiatric help system.
Each contact and counselling centre offers a weekly programme in its district, which you can find out about on the website of the respective KBS.
- Ola Ghrawi | +49 0159 0434 2457
- Anna Arazyan | +49 176 1983 1276
Berliner Straße 16
13189 Berlin
Germany
KBS - Psychosoziale Kontakt-und Beratungsstellen - in Reinickendorf
Show on mapQuite a few refugees have had traumatic experiences due to war and displacement, have lost their mental balance or suffer from mental illnesses. They need professional help.
The psychosocial contact and counselling centres (KBSen) are present with their staff both in the accommodations on site and in their own rooms.
Social workers and psychologists provide counselling in various languages or with the help of interpreters. They can assess the mental health status and clarify the need for medical treatment. They support you in finding a referral to the psychiatric help system.
Each contact and counselling centre offers a weekly programme in its district, which you can find out about on the website of the respective KBS.
Berliner Straße 14
13507 Berlin
Germany
KBS - Psychosoziale Kontakt-und Beratungsstellen - in Spandau
Show on mapPsychosocial contact and counselling centres - in Pankow [Published]
Psychosocial care for refugees
Quite a few refugees have had traumatic experiences due to war and displacement, have lost their mental balance or suffer from mental illnesses. They need professional help.
The psychosocial contact and counselling centres (KBSen) are present with their staff both in the accommodation facilities and in their own rooms.
Social workers and psychologists provide counselling in various languages or with the help of interpreters. They can assess the mental health status and clarify the need for medical treatment. They support you in finding a referral to the psychiatric help system.
Each contact and counselling centre offers a weekly programme in its district, which you can find out about on the website of the respective KBS.
- Viola Meyer | 0178 806 4638
- Ibrahim Mohamad | 0178 806 4626
Borkumer Straße 19
13581 Berlin
Germany
KBS - Psychosoziale Kontakt-und Beratungsstellen - in Steglitz-Zehlendorf
Show on mapQuite a few refugees have had traumatic experiences due to war and displacement, have lost their mental balance or suffer from mental illnesses. They need professional help.
The psychosocial contact and counselling centres (KBSen) are present with their staff both in the accommodations on site and in their own rooms.
Social workers and psychologists provide counselling in various languages or with the help of interpreters. They can assess the mental health status and clarify the need for medical treatment. They support you in finding a referral to the psychiatric help system.
Each contact and counselling centre offers a weekly programme in its district, which you can find out about on the website of the respective KBS.
Lutz Krüger | Lesley Omuvwie | Ute Benzerari | Mahnaz Bolz |
Kamenzer Damm1A
12249 Berlin
Germany
KBS - Psychosoziale Kontakt-und Beratungsstellen - in Steglitz-Zehlendorf
Show on mapPsychosocial contact and counselling centres - in Steglitz [Published]
Psychosocial care for refugees
Quite a few refugees have had traumatic experiences due to war and displacement, have lost their mental balance or suffer from mental illnesses. They need professional help.
The psychosocial contact and counselling centres (KBSen) are present with their staff both in the accommodation facilities and in their own rooms.
Social workers and psychologists provide counselling in various languages or with the help of interpreters. They can assess the mental health status and clarify the need for medical treatment. They support you in finding a referral to the psychiatric help system.
Each contact and counselling centre offers a weekly programme in its district, which you can find out about on the website of the respective KBS.
Max Bandosz | Salar Ibrahim | Mohammed al Abed | Nahid Reza | Olaf Dettmers | Clara Büssemeier |
Mexikoplatz 4
14163 Berlin
Germany
KBS - Psychosoziale Kontakt-und Beratungsstellen - in Tempelhof-Schöneberg
Show on mapQuite a few refugees have had traumatic experiences due to war and displacement, have lost their mental balance or suffer from mental illnesses. They need professional help.
The psychosocial contact and counselling centres (KBSen) are present with their staff both in the accommodations on site and in their own rooms.
Social workers and psychologists provide counselling in various languages or with the help of interpreters. They can assess the mental health status and clarify the need for medical treatment. They support you in finding a referral to the psychiatric help system.
Each contact and counselling centre offers a weekly programme in its district, which you can find out about on the website of the respective KBS.
- Dascha Guntli: +49 151 4464 6742
- Iyas Adi: +49 171 490 5177
- Sinja Tsai: +49 157 5142 2291
Ebersstraße 67
10827 Berlin
Germany
[DeepL:] at program times
KBS - Psychosoziale Kontakt-und Beratungsstellen - in Treptow-Köpenick
Show on mapQuite a few refugees have had traumatic experiences due to war and displacement, have lost their mental balance or suffer from mental illnesses. They need professional help.
The psychosocial contact and counselling centres (KBSen) are present with their staff both in the accommodations on site and in their own rooms.
Social workers and psychologists provide counselling in various languages or with the help of interpreters. They can assess the mental health status and clarify the need for medical treatment. They support you in finding a referral to the psychiatric help system.
Each contact and counselling centre offers a weekly programme in its district, which you can find out about on the website of the respective KBS.
Thomas-Müntzer-Straße 6
12489 Berlin
Germany
